Terms of (Customer) Service

I was reading through a web site’s terms of use (yes, I often read those) when I came across the following:

“(5) Our customer service employees are here to make your online experience enjoyable by providing assistance and guidance to You. When speaking to Our customer service employees on the telephone or communicating with them by any other means, You agree not to be abusive, obscene, profane, offensive, sexually oriented, threatening, harassing or racially offensive. Should any of Our customer service employees feel, at any point, threatened or offended by Your conduct, We reserve the right to immediately terminate Your membership and You shall not be entitled to the refund of any subscription payments We have received from You.”

It’s about time. I worked in customer service for close to 10 years, and I grew weary of the “customer is always right” philosophy that often drove management to coddle certain problem patrons. One mentally disturbed customer was so abusive that a colleague had to take me outside to shed tears. (Fortunately the boss saw fit to pursue legal measures.) I’m tired of the attitude that the merchant or service provider is the only one who has any obligations in a transaction. Employees deserve their dignity.

Maybe I’m out of touch, and almost every company’s terms of service now contains such a clause. Maybe I’m uninformed, and nearly every organization has drawn the line in the sand. I hope so.

Tackling the real issues

Have you ever been too lazy to turn a lazy Susan?

“OK to Look”

“It’s OK to look.” That’s the slogan of an online dating service whose videos plaster sites like Myspace.

I once attended a seminar to be led by a young man in his 20’s. Before the session’s start, I entered in on the conversation of three older women who had just met and were discussing what they had previously heard and seen of the presenter. One woman commented on how knowledgeable he was.

“And so cute,” said another woman with vigor.

The third paused and seemed to regard her with mild disdain. “Aren’t you married?” she said, eyeing her ring.

“Well, I can look,” the woman smiled coyly.

It turned out this “looker” was a newlywed of barely a couple months. “Yeah, good luck with your marriage,” I restrained myself from saying.

Where do people get the idea that’s it’s “OK to look?” That somehow merely “looking” without actually taking physical action is permissible? If I stood by while a person was being bludgeoned on the street, would I not be to blame because I was “just looking?”

I was once in a coffee shop when a mentally disturbed man who wouldn’t stop talking to me threw his drink at me and left. Turns out everyone who saw it –including several men — just looked, too.

What makes us think that looking is different than taking physical action? Some might say that looking at a picture of a man is certainly much different than meeting the man in real life, much less doing anything else with him. But the problem is most people seem not to realize that the gap is small between thinking about doing something and doing it. After all, doesn’t a picture spark a desire? And, if we are left unrestrained, how long before the desire is kindled than we actually make attempts to physically obtain what was created in our heads? What restraints there are we will remove, with enough determination. How long will a cupcake last in the center of a room before someone eats it? The man lured by chocolate’s siren call will soon rationalize away constraints such as, “That cupcake was saved for Bobby”; “Sweets aren’t good for my diabetes”; or “I’m full.”

That’s why I find it so offensive that some people see nothing wrong with pornography. Do the same people who would say “You can do anything you set your mind to,” think that what the mind takes in has no affect on the action? (And there’s usually a physical action associated with porn — but we won’t go there.) Would you say that a man who uses porn is going to treat women the same way as a man who doesn’t? Is a husband who is sleeping with centerfolds in his mind going to maintain a satisfying relationship with his wife?

Something dawned on me recently. I think I was watching TV when suddenly I thought, “What if the vast majority of what TV has to say about sex isn’t true?” It sounds dumb, but for the person who hasn’t done it, probably the bulk of their opinion and knowledge of sex has been informed by popular media. (And they don’t need to watch much of it.) After lots of music and movies create anticipation something supposedly amazing, a 13-year-old decides to let her guard down. And experiences a major letdown. What a bill of goods. But at least we know better once we are older, right? Don’t count on it.

I bet if we tried, we could decide to look at things differently, to look at different things. Men, turn your eyes away from the magazine covers. Women, turn your heads away from the soap operas. We don’t have to buy what we’re being sold. If we’d stop buying it, maybe we’d start investing in better things: ourselves, our famlies, and a better society in general. It’s worth looking into.

Former minister espouses evolution

Former evangelical minister Michael Dowd promotes evolution:

Wired Mag interview with Rev. Michael Dowd

Rev. Dowd claims to embrace science, but his viewpoints are as unscientific as he claims intelligent design is.

He says intelligent design is just philosophy. What’s philosophical about finding in the midst of scientific fact a basis for the existence of God?

Rev. Dowd says:
“[Divine] creativity didn’t exist at the beginning of time, making everything like a potter makes a pot, but exists through the universe in a nested sense. God, Goddess, Allah — they’re just proper names for that ultimate reality. God is a sacred proper name for ‘largest nesting doll.’ You may choose to call it by another name. Many people just call it the universe.”

This is nothing new: it’s called pantheism. He is equating creation with a creator. He says everything contains “the power to bring something new into existence that didn’t exist before.” But there is nothing on earth with the power to invent something out of complete non-existence. Rev. Dowd has to answer for where the “largest nesting doll” comes from. Every created thing comes from something.

It reminds me of an old joke:

One day a group of scientists decided that Mankind no longer needed God. A representative was sent to tell God so.

After listening patiently to Man’s claim, God challenged the scientist to a man-making contest. The man agreed, but God specified one condition: they would use the same technique God used to make Adam.

So Man agreed cheerfully and bent down to grab a handful of dirt.

“No, no,” said God, “go get your own dirt.”

Rev. Dowd says:
“The scientific enterprise tends to nurture humility. Like you say, it’s always open to being corrected, being changed — and there’s a certain humility to realizing that one’s narrative, in terms of talking about facts, is open to change.”

The anti-God contingent of the “scientific enterprise” is anything but “open to being corrected.” It has too much invested in its own philosophy. If God exists, then it must adapt. And most people don’t want to adapt.

God invented science. Yet, like the comical scientist, we discover science and all of a sudden think we no longer need God.

Sorry, Rev. Dowd, but it’s still His dirt.